Customer Service

The City of Del Rio is dedicated to providing the highest level of customer service. To ensure quality customer service all City of Del Rio employees are expected to uphold a high standard of quality in the development and delivery of services in a timely, responsive and positive manner.

The City of Del Rio's Commitment to our customers:

City Staff holds all the A.C.E.S. to excellent customer service.

A.
Accountability - take responsibility for fixing the problem
C. Communication - clearly communicate the process and set expectations
E. Empathy - acknowledge the impact the situation has on the customer
S. Solutions - at the end of the day, make sure to solve the problem

Please take our brief customer service survey!