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Press Release - February 13, 2020

STATEMENT REGARDING ACCUSATIONS CONCERNING CITY METER READERS

Post Date:02/13/2020 11:35 AM

Del Rio, TX - The City of Del Rio has investigated accusations shared via Facebook Live on February 10, 2020. These accusations claim city employees were not reading water meters on the east side of 3rd Street on February 10. The Utility Billing Department identified employees working in that area during that time.

The City has 4 different billing cycles and each cycle has a meter reading route. On February 10, 2020, city employees were reading Cycle 2, which includes 3rd Street. 3rd Street is split into 3 different meter reading routes. The meter reading route for that day was for the even number address side of the street only. Upon receiving notification of the live video, the City of Del Rio requested the alleged videos and photos and at this time have not received that data. The information publicized through Facebook Live has been identified as inaccurate.

The City of Del Rio realizes there are citizen concerns about their utility bills. The Utility Billing Department continuously strives to provide excellent customer service when setting up payment plans for citizens who may be behind on payments. While citizens may be concerned about their bill, it is important to understand that every bill and account is unique and the customer service representatives assess and handle each bill based on payment history and situation.

The Utility Billing Department Supervisors encourage customers to stop in for a review of their bill with the Customer Service Representatives. “I encourage anyone who feels there is still an error on their bill after reviewing with a customer service representative to schedule an appointment with a Billing Supervisor to look into their account.” says Utility Billing Supervisor, Vivana Rozalez.

The City of Del Rio staff will remain focused on providing outstanding customer service, work towards progress and doing so as a team for our community. “These meter readers are dedicated employees who work in all weather conditions each day. They are committed to doing their job to the best of their ability. We are thankful to them and their positive and can-do work ethic for the City of Del Rio.”- Matt Wojnowski, City Manager

If you have any questions or concerns regarding your utility bill, please do not hesitate to contact the Utility Billing Department at 830-774-8550 or 830-774-8505, or visit at 109 W. Broadway Street.

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