The City of Del Rio is dedicated to providing the highest level of customer service. To ensure quality customer service all City of Del Rio employees are expected to uphold a high standard of quality in the development and delivery of services in a timely, responsive and positive manner.

Our Commitment

City Staff holds all the A.C.E.S. to excellent customer service.

A. Accountability - take responsibility for fixing the problem
C. Communication - clearly communicate the process and set expectations
E. Empathy - acknowledge the impact the situation has on the customer
S. Solutions - at the end of the day, make sure to solve the problem

Please take our brief customer service survey!